Mary Floyd

21205 W. Covington Drive

Plainfield, IL 60544

(815) 293-2026 Home

(815) 260-8277 Cell

maryfloyd@comcast.net

 

 

CAREER OVERVIEW

An ambitious and motivated individual with a background project consultant with extensive experience in telecommunications, wireless and business alignment, project managing effectiveness and the enablement of business  value through the use of technology.  An excellent communicator, leader, coordinator with a broad knowledge of telecom services, equipment, circuit installation and activation.

 

 

EXPERIENCE

 

APEX

United Airline OPC

IT-Provisioning Engineer6/2016 – 2/2017

·   Directly responsible for coordinating the delivery of IT based elements to support up-to-date workstations, printers, monitors required to improve the IT experience of Customers
and United Airport Staff Equipment within United Terminals, Gates,
and Customer Services.  Devices critical to providing Flight, Baggage
and Gate Information Displays, Ticketing required guiding passengers
throughout the United Terminals.

·   Provided support for the following IT projects:  WAN Upgrade and LAN
Upgrade, with on-time delivery of quotes, POs, ordering and shipment
of equipment and processing SOW request.

·   Experience including but not limited to building a team of subject
matter experts, Initializing Conference calls ,Creating Resource plans
and cost estimates based on scope of work, communicate and delegate
tasks accordingly, coordinate and implement plan of action, support
implementation and remove roadblocks, Effectively Conduct post
implementation review.

 

 

 

 

 

 

S-COM

Alcatel-Lucent- Anaheim, CA (Remote)

Project Coordinator12/2012 – 7/2015

·   Provide project coordinator services and managed the project deliverables and related activities required according to the customer specific project plan.

·   Assist in the development and maintenance of a project plan of the major milestones.  Working remotely with vendors, responsible for project planning and facilitation.

·   Track and update project plan major milestones in the web-based.  Field Scheduling Tool as well at the customer online database (i.e. Siterra).  Ensure the two database are aligned.

·   Monitor project work plan in MS Project.

·   Assist in-market personnel in the completion, quality control, uploaded/exporting documents to the shared point, delivery and archival of all Project documentation which includes the upload of documentation into FST.

·   Providing system and user support by analyzing, documenting and tracking reported system problems, troubleshoot issues to determine a root cause and recommend a solution that would be within the standards and guidelines, research various sources to identify and resolve issues of varying complexity.

·   Pulling reports along with entering milestone data in Siterra and FST.  Posting documentation to Share Point along with pull from Share Point.

·   Carried out cost analysis, forecasting, tracking total project budgets and variance analysis utilizing MS Project, Excel and creating pivot tables, Vlook Ups.

·   Analyzed variances in cost and schedule performance against the plan, communicated reasons for variances, and proposed mitigation plans to the project manager.

 

Pyramid Consulting, Inc. – Atlanta, GA

AT&T Implementation Manager6/2012 – 11/2012

·   Interface into MIC for projects that involve multiple MPC/MIC teams or across multiple markets for implementation

·   Works with the markets to schedule implementations, Creating WO via the Share Point.

·   Works with the managers and engineers to produce the most efficient load schedule,

updating and refreshing Networks

·   Aids in the implementation and roll out of new teams and new job types

·   Works with overflow vendors to balance workloads

·   Creating work orders vis shared point

·   Open CRs

·   Submits regular daily/weekly/monthly progress data, Monitor project work plan in MS Project

·   Complete Granite circuit revision, circuit add, or circuit decommission design

·   knowledge on transport design and integration of the Alcatel 7670 RSP-ESE / Tellabs 8600/8860 and DACS

·   Attend internal coordination and progress meetings, providing updates as needed

·   Ensure that quality of the Service Providers work is within Ericsson/ALU standards

·   Maintain a good working relationship with the Customers representatives and all disciplines involved in the project

·   Coordinates activities and ensure that all disciplines directly involved in the project are in line with the Project goals and objectives

·   Ensure proper records are maintained for all Integration

·   Creating and managing Trackers via Excel and Vlook Ups.

·   Responsible to maintain all project milestone data in Site Build Tracker

·   Requires knowledge of the following products: 3G, 4G UMTS and LTE

·   Requires an understanding of Core network connectivity (MSN, Metrocell, Toycell) and RAN network connectivity

 

 

 

 

Kineticom – Burr Ridge, IL

Project Coordinator - STA Network Services 1/2012 - 5/2012

·   Responsibility for maintaining daily accuracy for milestone forecast and actuals along with documentation management for all activities

·   Pulling reports along with entering milestone data in Primavera, Siterra and FST.

·   The Project Coordinator is a supporting function to the Project Manager and the Key interface for the Project Manager

·   Follow up on an infrastructure rollout project, Monitoring, reporting and risk assessment
Working with multiple market managers and engineers to monitor the daily progress of the deployment

·   Support the project planning process for all project management disciplines during initial project setup and during consequent execution

·   Analyze progress and create daily reports

 

 

 

Glotel  Inc.

AT&T – Hoffman Estate, IL (Remote)

UMTS Engineer/Project Manager6/2010 – 1/2012

·   MSN port assignments, IMA/PVP circuit design, continued Granite documentation and 3G Network support.

·   Assists NP&E with Node B re-homes, RNC re-homes, and the continued re-balancing of the Network's RNC equipment.

·   Update User Defined Attributes

·   Complete Granite circuit revision, circuit add, or circuit decommission design

·   Utilize new UTrack Tool in circuit design process

·   Spare select MSN and RNC port.

·   Build IMA/PVC path

·   Follow all engineering circuit design guidelines (Granite Gold)

·   Pulling reports along with entering milestone data in Primavera, Siterra and Granite    

·   Coordinate and design core elements for RNC or Node B re-homes

·   knowledge on transport design and integration of the Alcatel 7670 RSP-ESE / Tellabs 8600/8860 and DACS

·   Work with cross-functional teams to define, propose, and deliver Ericsson solutions.

 

 

S-Com

T-Mobile – Downers Grove, IL

Project Coordinator3/2010 – 6/2010

·   Gathers all project information: schedules, data requests, assignments, tasks, and project meetings

·   Works with project team to understand and assist with tracking all work, task and project assignments.

·   Create, monitor, ensure approvals and upload all NTPs.

·   Responsibility for tracking, scheduling, and monitoring all activities related to the construction project.

·   Working with Project Manager, assist in developing a comprehensive workflow process for project.

·   Monitor and modify project schedule as assigned.

·   Maintain document control, database management, track project activities and team communication.

·   Assists project team and team lead in strategic meetings and follow up with meeting notes.

·   Schedule project follow up meetings as needed.

·   Develops and publishes communications to project shareholders.

·   Develops and review project status and reports.
 

 

Work Away

T-Mobile – Downers Grove, IL

Construction Coordinator9/2009 – 11/2009

·   Responsibility for tracking, scheduling, and monitoring all activities related to the construction project.

·   Managing and maintaining the construction project database and reports, which includes but not, limited to: entering construction project data, running quires, creating work flow charts and generating Construction reports for the Construction manager as needed.

·   Ability to read and interpret documents such as zoning and construction drawings, bids, and leases.

·   Daily entering of materials for each site into fish bowl and then submitting to warehouses for shipment.

·   Confirming all needed documents within Box Net within the timeline.

 

 

 

Glotel Inc.

AT&T Mobility – Schaumburg, IL

Project Coordinator2/2008 – 12/2008

·   Extensive experience in implementation, operation & maintenance of RF network consisting UHF/VHF radios, VSAT network, UMTS and GSM networks.

·   Outstanding interpersonal motivational and team building approach.

·   Strategic planning process improvement implementation.

·   Creating and processing work orders via shared point.

·   Project leadership quality control budget planning and cost control, deployment, rehomes and deployment coordination, Monitor project work plan in MS Project.

·   Handing all T1 integration for 2^nd Carrier Services, responsible for understanding the business processes of assigned functional area and how these processes integrate to and affect the financial system design.

·   Providing system and user support by analyzing, documenting and tracking reported system problems, troubleshoot issues to determine a root cause and recommend a solution that would be within the standards and guidelines, research various sources to identify and resolve issues of varying complexity.

·   Using available tools to analyze business needs and propose process improvement, participate in projects related to Oracle (PO) and peripheral applications, as requested.

·   Understand the needs of non-technical internal application users and maintain strong support relationships with managers, leads and end-users community in all business areas.

 

 

 

 

Teksystems

AT&T – Schaumburg, IL

PROVISIONER/ RF NETWORK SUPPORT

·   Prepare and submit ASR’s to access providers (LEC) for DSO, DS1, DS3 and Telephone Number porting, order equipment.

·   Delivered FOC information.

·   Communication knowledge of planning, ordering, and implementation of new access.

·   Network: Design, Troubleshooting, Testing, Surveillance, Provisioning/Project Management

·   Maintain CTS, Granite, and Remedy also spreadsheet with all pertinent dates and information (FOC dates, Install dates, circuit and etc…).

·   Review CAD Files & drawings.

·   Troubleshoot and provisioning issue with installing sites, track all provisioning issues, track all provisioning orders, issues with cell site DLR’s to field  for test & turnip.

·   Monitor & coordinate telco orders placed by HQ order center, ensure database integrity, provision cell site rehome circuits, special projects related to the cell site deployment.

·   RF data integrity for the Chicago Central Region

·   Utilizing CSS database, Atoll RF database assignment Siterra updates and uploads, setting primary photos for each site in Siterra.

·   Tape drop and RFDS to cross reference data against the above for accuracy.

·   Utilizing confirmed data and updating the date pull from the three major RF provisioning tools.

 

 

 

 

Communication Infrastructure Corporation (CIC)

Cricket Communications, INC – Rolling Meadows, IL

SITERRA SUPPORT SPECIALIST9/2007 – 2/2008

·   Hands on training in market for all users.

·   Establishment of new user account and maintenance of permissions (work with Program Manager to establish/update/correct).

·   Weekly maintenance to all contact areas – SCIP/SR/SR Evaluation/IB/Candidate contacts.  Weekly update of actual/NA’s from external tracker into Siterra external date field.  Weekly reporting of actual vs. externals from Siterra and Primavera.

·   CASPR forecasting manage schedules and reporting, weekly analyzing of external tracker actual/NA’s vs. Siterra actual/NA’s and header differences, tools utilized to perform: reports subtask and task status reports from Siterra.

·   Inactivating/abandoning candidates/rings and the appropriate schedules as items change.  Ensure Cricket processes are adhered to for documents/forms within Siterra.

·   Auditing Lease rental amounts to ensure high rent justifications are followed make corrections, deleting the current antennas and adding dual band equipment/antennas.  Create map info tables via Google Earth.

 

 

Verizonbusiness – Chicago, IL

PROJECT CONSULTANT/NETWORK SERVICE SUPPORT11/2004 – 5/2007

·   Support VOIP for Verizon and the following Vendors/End Users: AT&T and Avaya.  Use the Cisco IPT Switches and Verizon TDMA (Time Division Multiple Access) PBX Voice Systems.

·   The ticketing systems used was Remedy, Network Support Center where I will take incoming customer calls and open a trouble ticket, try to resolve the issue, or out source the trouble ticket to the responsible work center. 

·   Deal with MTTR (meantime to repair), ETR and ETA, switched local, LD, toll free number and calling card support,   handle basic router configuration, voicemail support, call tree support,  router triage  and  customer portal.

·   Basically working with Avaya PBX Voice Systems, Cisco IPT Switch, TDMA Circuit Switching (T1,T3), and VOIP Transport Troubleshooting.

·   Function as lead responsible for the overall implementation of large and complex VOIP implementation.  Create and lead project teams of matrix-managed internal and external resources from project initiation to completion and acceptance, ensure project results fulfill the specified requirements.

·   Plan, review modify and document project process elements to ensure effective risk management and continuous improvement.  Develop and maintain project plans, project schedules and executive level reporting.  Host regularly scheduled internal and external calls to review the project status via an open action item format.

·   Identify and secured resources requirements, develop and maintain relationships with appropriate work groups within Verizonbusiness to facilitate timely solutions to project issues.

·   Escalate critical issues as appropriate, drive, measure and verify the performance of the project.  Support all internal reporting requirements.

·   Acted as the customer’s single point of contact during the project implementation, determined appropriate vendor and internal personnel staffing levels.  Review all equipment orders for accuracy and order any additional equipment necessary to complete the project.  Ensure proper equipment inventory levels during project implementation.  Obtain customer acceptance for all sites installations.

·   Initiated customer billing in accordance with customer contract, ensure accuracy of all project documentation in compliance with company guidelines.  Updated and maintain customer project file in accordance with company guidelines. 

·   Used expertise to deal with particularly difficult problems, provide direction and guidance to lower level staff.  Created and communicated a system development issue work around saving Global Sales over 200K in billable revenue for the month.

·   Project lead managed a huge network conversion over to Hosted IP Centrex for the Staten Island Yankees, resulted in a worldwide “Customer Testimonial” by John Davidson, SIY Assistant General Manager.

·   Surpassed monthly required 36 business day SLA’s with an average of 21.6 business day for 3 consecutive quarters.  Create close, dependable, give and take relationships with all of our business contact to enhance future change and modifications and communications to the business.

 

MCI/WorldCom – Chicago, IL

IMPLEMENTATION ENGINEER11/1998 – 4/2004

·   Involved in all phases of an initiative from obtaining requirements and training end users to maintain project scope.  Track all service requests/milestones.

·   Managed 150 sales reps major accounts in the 5 Midwest SBC states.   Performed installs, activations on a wide range of communication technology.  Received and work all order types, contacted customer and vendor to verify critical order information.  Review all services required accuracy and completeness by working with the account team, customer and vendor prior to order entry/submit for process.  Ensure company provides and customer provides equipment is installed on time.

·   Participate on calls and on-site visits with account team to build relationship, address specific customer concerns, i.e., billing, implementation plans, etc...

·   Perform order coordination duties; follow stand procedures and company guidelines.  Implement training courses for new products – speed profitability, received the 2001 IE “Best Start” award.

·   Coordinate and host meetings with customer, equipment vendors and account team personnel.  Schedule cutovers with customer and vendor.  Ensure the customer is provided the appropriate written confirmation of the cutover date within the service delivery timeline.

 

 

 

 

Waste Management Technologies – Oak Brook, IL

EXECUTIVE ADMINISTRATIVE ASSISTANT6/1984 – 1/1997

·   Report directly to the Director of Quality Business Improvement.

·   Sort/reply t correspondence, answer phones, and manage Managing Director and Managers calendars.   Coordinate schedules; handle simple payroll processes, vacation tracking, filing, etc.

·   Maintain filing system; produce reports, plan travel, schedules. Complete expense reports.

·   Coordinate meetings, conference calls, room assignment, and invitation.  Maintain supplies, address book and call lists.

·   Prepare invoices, interface with vendors.

 

 

 

 

 

 

 

EDUCATIONTriton College, River Grove IL

·   Credit Hours – Business Administration

 

TECHNOLOGY INVENTORYSoftware, Environments and Tools

Microsoft Office, Word, Excel PowerPoint, Access, Outlook, ALU, FST, GEC, MS Project, Visio, VoIP, Shared Point, CASPR, Siterra, Primavera, Ouickbase, RF Data Integrity, HELMs, COMS/NetPro/MECCA, F&E, TCOMs, VDDS, GOA, AS400, OBUS, OrderPro, GUI, LEC/CLEC, PIP, Frame Relay, Local, ISDN, DSL, ATM, Microwave, SONET, LAN/WAN, Cisco, Avaya, T1, T3, DS1, DS3, E1,  Granite, Remedy, Oracle, CTS, IWOS, CSS, Atoll,  VFO, Access Ording, Fish Bowl and Box Net.